bdji Privacy Policy

1 Introduction

bdji ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at https://bdji.cc. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor, or a prospective customer.

This Privacy Policy sets out, in plain and formal English, the categories of personal data we collect from users based in Bangladesh, the purposes for which that data is processed, the lawful basis on which we rely, the parties with whom data may be shared, the period for which data is retained, the security measures we apply, and the rights available to you in respect of your personal data.

This policy should be read in conjunction with the bdji Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall contractual framework governing your use of the bdji platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

Our platform is operated for and marketed to adult players (aged 21 and above) located in Bangladesh. If you are not located in Bangladesh or are under the age of 21, you must not use the bdji platform.

2 Data We Collect

bdji collects the following categories of personal data, depending on your level of interaction with the platform:

2.1 Registration Data

When you create a bdji account, we collect: your full legal name, date of birth, email address, mobile phone number (Bangladesh registered), and residential address including city, district, and postcode.

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) programme, we may collect copies or photographs of government-issued identity documents (National Identity Card, passport, or driving licence), proof of address documents (utility bills, bank statements), and photographs or selfies for biometric matching purposes where required to verify your identity.

2.3 Financial Data

To process deposits and withdrawals, we collect payment method details including mobile banking numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) where applicable. Full card numbers are never stored by bdji — card transactions are handled directly by our PCI-DSS-compliant payment processor.

2.4 Transaction Data

We maintain a complete record of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, game outcomes, and account balance history.

2.5 Technical & Usage Data

When you access the bdji platform, our servers automatically record certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referral URL, pages visited, time and duration of visits, and clickstream data.

2.6 Communications Data

If you contact our customer support team, we retain records of all correspondence, including live chat transcripts, emails, and any attachments you provide. This data is used for quality assurance, dispute resolution, and regulatory compliance.

2.7 Responsible Gaming Data

If you use any of our responsible gaming tools — including deposit limits, cooling-off periods, session reminders, or self-exclusion — we record your elections and the dates on which they were applied. This data is essential for enforcing your choices and cannot be deleted while an active restriction is in place.

3 How We Collect Your Data

bdji collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, use live chat or email support, or update your account profile;
• Automatically through the platform — via server logs, cookies, and session tracking technology that record your technical and usage data when you visit or interact with the bdji website;
• From payment service providers — transaction confirmation data received from bKash, Nagad, Rocket, Upay, and card payment processors when you make deposits or receive withdrawals;
• From identity verification partners — where we use third-party KYC services to verify the authenticity of documents you submit, those partners may return match confidence scores and verification flags to us;
• From fraud prevention services — IP reputation data, device fingerprinting scores, and risk signals from anti-fraud partners to protect the security of your account.

4 How We Use Your Data

bdji processes your personal data for the following purposes:

4.1 Account Management

To create and maintain your bdji account, verify your identity and age (21+), manage your wallet balance, process your deposits and withdrawals, and deliver the full range of casino and sportsbook services available on the platform.

4.2 Regulatory Compliance

To fulfil our legal obligations, including anti-money laundering (AML) checks, counter-terrorism financing (CTF) screening, transaction monitoring, and the reporting of suspicious activity to relevant authorities where required by law.

4.3 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, and other forms of platform misuse. This includes analysing IP addresses, device fingerprints, behavioural patterns, and payment method histories.

4.4 Customer Support

To respond to your queries, resolve disputes, process complaints, and maintain quality records of all support interactions. Support communications are retained for a minimum of two years from the date of the interaction.

4.5 Responsible Gaming

To enforce the responsible gaming tools you have elected to apply to your account, including deposit limits, cooling-off periods, session reminders, and self-exclusion orders. We also analyse aggregated play patterns to identify potential indicators of problem gambling.

4.6 Platform Improvement

To analyse usage data in aggregate (non-personal) form to improve the performance, reliability, and user experience of the bdji platform. This includes A/B testing of interface elements, load time optimisation, and game category analytics.

4.7 Marketing Communications

Where you have explicitly opted in to receive marketing communications, we will use your email address and/or mobile number to send promotional offers, bonus notifications, and platform updates relevant to the bdji services. You may withdraw your consent to marketing at any time by updating your account preferences or contacting support.

5 Legal Basis for Processing

bdji relies on the following lawful bases when processing your personal data:

• Contractual necessity — processing required to fulfil the contract between you and bdji, including account creation, payment processing, and service delivery;
• Legal obligation — processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and the retention of financial records;
• Legitimate interests — processing necessary for fraud prevention, platform security, dispute resolution, and the improvement of our services, where those interests are not overridden by your rights and freedoms;
• Consent — processing based on your explicit opt-in consent, specifically in relation to marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

bdji does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and necessary circumstances:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with the payment service providers you use, including bKash, Nagad, Rocket, Upay, and card processing partners. These providers are contractually bound to process your data only for the purpose of completing your transaction and in accordance with applicable data protection standards.

6.2 Identity Verification Partners

Where we use third-party KYC and document verification services to confirm your identity and age, we share the documents and personal data you submit for this purpose. Verification partners process your data solely to return a verification result to bdji and are prohibited from using it for any other purpose.

6.3 Fraud Prevention & Security Services

We share technical data — including IP addresses, device identifiers, and behavioural signals — with fraud detection partners who help us protect our platform and your account from unauthorised access and financial crime.

6.4 Legal & Regulatory Authorities

bdji may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdji, its players, or the public.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of substantially all of bdji's assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change in the applicable privacy terms prior to the transfer taking effect.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the bdji website. They allow the platform to remember your session state, preferences, and certain technical attributes across page loads and visits.

7.2 Types of Cookies We Use

• Essential cookies — strictly necessary to operate the platform, including session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without preventing basic platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players interact with the bdji platform, which pages are most visited, and where technical errors occur. This data is used exclusively for internal platform improvement.
• Fraud prevention cookies — used to generate a device fingerprint that assists in detecting suspicious login patterns and preventing account takeover fraud.

7.3 Cookies We Do Not Use

bdji does not use third-party advertising cookies, cross-site tracking cookies, social media pixel tags, or any other tracking technology that follows your browsing activity on websites other than bdji.cc.

7.4 Managing Cookies

You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use the platform. Analytics and fraud prevention cookies may be disabled without affecting core gameplay functionality, though doing so may reduce the accuracy of our security systems and increase the likelihood of false-positive fraud alerts on your account.

8 Data Retention

bdji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

Once the applicable retention period has expired and there is no longer a legal or legitimate business basis for retaining your data, bdji will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Data Security

bdji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
• Encryption at rest for all sensitive personal and financial data stored on our infrastructure;
• Role-based access controls ensuring that only authorised personnel with a genuine business need can access personal data;
• Multi-factor authentication for all internal administrative access to systems holding personal data;
• Firewalled and regularly audited server infrastructure with intrusion detection and prevention systems;
• Regular security assessments including penetration testing and vulnerability scanning of the platform;
• Staff training on data protection obligations, phishing awareness, and secure data handling procedures.

10 Your Rights

As a registered player on bdji, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within thirty (30) calendar days of receipt.

10.1 Right of Access

You have the right to request a copy of all personal data we hold about you. Upon receipt of a verified request, we will provide a structured summary of your data free of charge.

10.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Minor corrections (such as a misspelled address) can often be made directly through your account settings; for changes to core identity data, documentary evidence may be required.

10.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to our legal and regulatory retention obligations — financial records and KYC documents required for AML compliance cannot be deleted before the end of their mandatory retention period.

10.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved or while an objection to processing is being assessed.

10.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV).

10.6 Right to Object

You have the right to object to the processing of your personal data on the basis of legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes, which we will honour immediately upon receipt of your objection.

10.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Children's Privacy

The bdji platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age declaration and date-of-birth verification, and we conduct additional KYC checks where age cannot be satisfactorily confirmed through the registration data alone.

If we become aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, forfeit any winnings generated, return any real-money balance to its source where possible, and permanently delete all personal data associated with the account.

If you believe that a minor has created an account on bdji, please notify us immediately at [email protected]. For guidance on protecting children from online gambling, please visit our Responsible Gaming page.

12 Third-Party Links

The bdji platform may contain references to third-party services such as payment providers (bKash, Nagad) in the context of describing deposit methods. These references do not constitute endorsements of those third parties, nor do they imply any responsibility on bdji's part for the privacy practices of those external services.

This Privacy Policy applies exclusively to the bdji platform at https://bdji.cc. If you follow a link to any external website — including the websites of payment partners, game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — you will be subject to the privacy policy of that external site. We encourage you to review the privacy policies of any third-party services you use in connection with your online gaming activity.

13 Updates to This Privacy Policy

13.1   bdji reserves the right to update, modify, or replace this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform at least seven (7) days prior to the changes taking effect.

13.2   The "Last updated" date shown at the top of this document reflects the date of the most recent revision. We encourage you to review this policy periodically to remain informed about how we protect your personal data.

13.3   Your continued use of the bdji platform following the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised terms, you must cease using the platform and may request account closure in accordance with the procedure described in the bdji Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bdji, please contact our data support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 calendar days

For general platform support, visit our FAQ page. For responsible gaming guidance and self-exclusion requests, visit our Responsible Gaming page. For the full contractual terms governing your use of bdji, please review our Terms & Conditions.